Frequently Asked Questions.

Yes you can switch! daysoft® daily disposable contact lenses are made for single vision and have a spherical design.  Choose between two options:
daysoft® SILK - which incorporates hyaluronan within the matrix of the lens and saline to give cushioning at insertion. Moisture is released over the wearing period, improving comfort throughout the day.
daysoft® CLASSIC - which uses a simple saline solution and is particularly suited to those with sensitive eyes or allergies.

Yes, a specific Contact Lens Prescription/Specification is required for the supply of contact lenses. It gives essential details regarding the lenses and confirms your suitability to wear contact lenses. It also lets you know when your follow-up examination is due. 

Lenses which change the appearance or colour of the eye are not made by daysoft®. Our contact lenses do have a very pale tint to assist handling, but this is not visible on the eye. 

If your current monthly lenses are prescribed for daily wear, check our brand list during the order process and select your current brand. If your brand does not appear please contact us so that we can advise you. 

daysoft® lenses are for single use daily wear only. They should not be used for sleeping and should be disposed of after one use. Daily disposable contact lenses are proven to be the safest and healthiest way to wear contact lenses. The eye health and vision benefits are greater than with lenses used for continuous wear. 

daysoft® lenses are offered in a wide range of powers from -25.00 to +8.00. 

daysoft® contact lenses incorporate a UV filter. However, areas not covered by the lens, such as the conjunctiva (over the white of the eye), eyelids and other eye tissue, are also sensitive to UV. With that in mind, we recommend that you wear UV-protection sunglasses over your contact lenses at times of high UV exposure or whenever you would normally wear sunglasses. 

daysoft® daily-disposable contact lenses are produced in the UK in the most technologically advanced contact lens laboratory in the world. We only make daily disposables because wearing fresh, sterile lenses everyday is the healthiest and most convenient way to wear lenses. 

We do not supply sample or trial lenses. Every order is covered by our straightforward money-back promise, so you can place an order at www.daysoft.com with complete confidence.

daysoft® contact lenses are supplied at very low cost, and to help keep these costs down for everyone, our minimum supply is two boxes. If you only use lenses in one eye simply enter the same prescription for ‘right’ and ‘left’. 

To allow you to buy with complete confidence, every order is covered by our straightforward money-back promise. Before returning your lenses for a refund, please contact our Customer Care team quoting your Order Number.

daysoft® contact lenses have a Uni-Fit design giving a comfortable fit which is equivalent to soft lens brands with a base curve between 8.2 and 9.2 mm and a diameter between 13.8 and 14.5 mm. This information is printed on the foil of our lenses and more details on the specification can be found on our website in the our lenses page.

Your optician will advise if you can wear contact lenses. If you have been prescribed contact lenses and are under 16, your parent, guardian or other authorised person must place the order on your behalf.

daysoft®’s innovative INPAC® Technology now means we use up to 63% less plastic packaging per lens compared to other contact lens producers because the lens is formed entirely in the pack. Imperfections are avoided and hygiene is improved because the lens is never handled. The small cavity which can be felt at the bottom of the INPAC® ‘blister’ is where the dry lens was formed before absorbing 58% weight in saline and expanding by a similar amount, becoming a high-precision super-soft daysoft® lens.

Our plastic blisters are identified as Class 5, PP – polypropylene. Changes in our manufacturing process with INPAC® Technology mean that there is no feasible means for us to incorporate the chasing arrows recycling symbol on the blister. Polypropylene is recyclable but it is best to check whether your local facility accepts it in their recycling stream. The cardboard and foil are also recyclable. While there are no biodegradable contact lenses on the market, the lenses contain a large percentage of water (58% for daysoft® lenses) and this will recycle naturally. The environmental impact of the remaining contact lens is therefore very small.

Your Optician should provide your Contact Lens Prescription at the completion of Fitting and Contact Lens Aftercare examinations. Just ask for a copy if it is not given to you.

We recommend that before ordering lenses, you consult your optician if you have any concern about your eyes or if you think your Contact lens Prescription has changed.

Please contact our Customer Care team quoting your Order Number to allow us to assist.

daysoft® do not provide prescriptions. Your optician will assess your suitability for contact lens wear and provide a valid prescription where appropriate. Regular Contact Lens Aftercare examinations will check that your eyes remain healthy and that you are getting the best from your contact lenses as well as keep your Contact Lens Prescription up-to-date.

daysoft® lenses have a spherical design. A Toric version is not currently available so if you have been prescribed Toric design contact lenses we will not be able to supply replacement lenses.

daysoft® lenses have a spherical design. A Toric version to correct astigmatism is not currently available so if you have been prescribed Toric design contact lenses we will not be able to supply replacement lenses.

daysoft® lenses are single vision lenses and are not manufactured in this design. Monovision is one of several ways to correct vision using single vision lenses. Please speak to your Optician to discuss if this would be suitable for you.

All lenses are dispatched the same/next business day. Actual delivery time depends upon the delivery service chosen at the time of ordering and is confirmed during the order process. You will find more detailed information in our Help section.

We have an express delivery option for our non-subscription orders, details of which can be found in our Help section.

Please contact our Customer Care team quoting your Order Number to allow us to assist.

Please contact our Customer Care team quoting your Order Number and details of the damage to allow us to assist.

Before returning your lenses, please contact our Customer Care team quoting your Order Number. It would help us if you could briefly outline the difficulty you encountered. You will find more information in our Help section.

If for any reason you are not satisfied, please contact our Customer Care team quoting your Order Number to allow us to assist.

We want our customers to be delighted with our products and prices, so for your peace of mind we offer a no quibble money-back promise. If, for any reason, you are not satisfied with your purchase, please contact our Customer Care team. It would help us if you could briefly outline the difficulty you encountered.

daysoft® lenses are for single use daily wear only. They should not be used for sleeping and should be disposed of after one use. Daily disposable contact lenses are proven to be the safest and healthiest way to wear contact lenses. The eye health and vision benefits are greater than with lenses used for continuous wear.

The advice from us at daysoft® is to not wear contact lenses when swimming.

You can use eye drops while wearing your daysoft® lenses - just make sure that the eye drops you’re using are compatible with contact lenses. If you have been prescribed any medicated eye drops, please check with your prescriber before using them while wearing your lenses.

Set up your subscription in 3 easy steps:

1. Choose between our SILK or CLASSIC contact lenses and let us know your prescription details.
2. Follow and complete the order process.
3. We’ve designed our packaging to fit through your letterbox. They’ll be waiting for you on your doormat.

You are in control of your subscription plan. Modify, skip or cancel your subscription at any time. If a subscription does not suit your needs, you can order as required.

Your subscription can be tailored to your needs - amend your quantity and frequency to suit you by logging into your daysoft.com account. You can also modify, skip or cancel at any time. If a subscription does not suit your needs, you can order as required.

You can change any part of your order before the payment due date - the prescription, brand, quantity, frequency, delivery address or payment details.

Your subscription will automatically be renewed based on the frequency selected when creating your subscription plan. Simply log in to your daysoft.com account to make any changes if needed.

Cancelling your subscription can be done by either logging into your daysoft.com account, contacting the daysoft® team at Yourteam@daysoft.com or 01698 714895 or by using the ‘Contact us’ section on our website. Why not consider skipping a delivery or changing your frequency instead?

To reactivate your inactive subscription, sign in to the website and click the re-order button. After confirming your reactivation, your next order date will be set to the day of re-activation.

You are in control of your subscription plan. Skip your subscription at any time. If a subscription does not suit your needs, you can order as required.

We accept Apple Pay, Google Pay, PayPal, Shop Pay, debit and credit cards for payment, including Visa, Mastercard, AMEX and more.

You will be able to find your receipts in the ‘account' section of your daysoft.com account. If you did not set up an account, the details can be found on your order confirmation.  

Shop Pay is an online wallet that offers a simplified, faster checkout process by saving and securely encrypting your email address, payment and shipping details and your phone number (for SMS verification of your account).

Once the information is saved, you can speed through future checkouts with just one click. Hassle-free, time-saving online shopping!

No, you can either opt-in to use Shop Pay during the checkout process and press ‘save my information for a faster checkout’ or download the Shop App and save your payment information that way. 

You can view your contact lens order either from the email confirmation you received after purchase or on the Shop app. If you have created a Daysoft account, you can login and view your order there too.

Apart from offering an accelerated checkout service, Shop Pay aligns with Daysoft’s commitment to the environment.

Shop Pay calculates the carbon emissions each delivery produces and plants or protects enough trees across the globe to offset this. 

Choosing Shop Pay means you are reducing the environmental impact of your online purchases, at no extra cost. You can read more about how Shop Pay is investing in the planet and supporting climate solutions here.